Frequently Asked Questions

Everything you wanted to know about WordFlyers. If you can’t find what you’re looking for, contact your local WordFlyers team at 3P Learning here.

How do I start a trial of Wordflyers?
How can I get a quote/purchase a Wordflyers Subscription?

To enquire about pricing and/or purchasing Wordflyers for your school, head to our quote page.

Please note that Wordflyers is not available for home user purchase.

Is Wordflyers available for parent purchase?

Wordflyers is not available for home user purchase.

What ages is Wordflyers suitable for?

Wordflyers is designed for learners aged 12-16.

Can Wordflyers be used by students independently?

Yes,  Wordflyers can be used independently by students in and out of class. You can also use it as a front of class demonstration or group learning tool.

Does Wordflyers cater for individual learning abilities?

Yes, Wordflyers caters to a variety of student learning abilities.  You can create ability groups within your class and assign differentiated work to individual students based on their ability level.

What motivators/rewards are available for students in Wordflyers?

Wordflyers uses a mix of extrinsic and intrinsic motivators, including:

  • Students earn points and badges as they progress through the program.
  • Interactive activities designed to engage students from the moment they enter the program.
  • Students can unlock new destinations to explore.
  • Visible progress tracking: students can see their development as they advance through the program, encouraging them to take ownership of their learning.
  • Students can also unlock additional educational games.

For further information check out our guide to student engagement with WordFlyers 

Are there any printable workbooks/worksheets in WordFlyers?

Yes.  WordFlyers contains a range of workbooks and worksheets that you can print off and use with your class.

I'm having technical issues when using WordFlyers

Head to our technical support page for more information or to get in touch with our customer support team.

Where can I go to for support using WordFlyers?

Head to our Help Hub, or access the in-program guides by clicking ‘Need Help’ in your teacher console.

Need some extra help? Contact your local support team.

What devices can I use to access WordFlyers?

Find a full list of devices and requirements on our technical support page.

Does WordFlyers have an app?

No, but you can use the program on selected iPads, Android tablets, and mobile phones through a web browser. Visit our tech support page to find out more.

What do I do if I'm having trouble running the program on my computer?

If you are having technical difficulties, our technical team may need to know your computer’s settings in order to best help you. Click this link to access an automated website that will check your system’s settings and display them on screen. (Don’t worry, it won’t access anything on your computer or make any changes, it will simply display your settings).

Once you have your system settings on screen, click the “Export PDF” link and send as an attachment to techsupport@3plearning.com.

WordFlyers is very slow on my computer. What should I do?

If WordFlyers is running slowly on your device, your internet speed might be affecting its performance.  Click this link to access an automated website that will show you your computer’s internet speed. (Don’t worry, it won’t access anything on your computer or make any changes, it will simply display your settings).

Click the green “Begin Test” button and the on-screen dial will test your upload speed (sending data from your computer) and download speed (receiving data to your computer). Pass this information on to our technical support team so they can diagnose the problem.

How do I clear my internet history and cache?

Your browser will “remember” the web pages you have visited, in order give you a faster viewing experience online. Often, after an update to one of the 3P Learning platforms, you may need to clear your “cache” (your computer’s memory of websites you’ve visited) in order to load the newest version of the website. Click here to find out more about your cache and how to delete your temporary internet files.

Do the activities in WordFlyers have audio?

Yes, all texts and tutorials are narrated to provide another layer of engagement and learning opportunity.

 

How do I reset my student’s password in WordFlyers?

To reset a student’s password, simply go to the class where your student is located. Find the student’s name and click on the pencil icon. Here you will be able to reset the password.

How do I reset my teacher password in WordFlyers?

To reset your password, simply click the “Forgotten password?” link underneath the “Sign In” button on the teacher login page.

If this does not work for you, please contact our friendly Customer Care team at support.3plearning.com/tech-wordflyers/ or call 1300 850 331 between 8:30am–5:00pm AEST Mon–Fri.

How can students change their profile picture appearance in WordFlyers?

Students can upload any image from their computer as their profile picture. Students can do this in their Profile page. The image can be updated at any time. Simply choose ‘Change photo’, choose a new image file and ‘Update’.

What type of content is covered in WordFlyers?

The lessons cover vocabulary, spelling, reading comprehension, writing, grammar and punctuation.

How is WordFlyers different to other literacy sites?

WordFlyers is a resource that focuses on scaffolding student learning rather than testing the acquisition of isolated skills. All literacy skills are learned and practised within the context of a short text. Each text is between 250–300 words in length so that they can be easily read by students. The texts have been created by professional writers.

What sorts of texts are included in the units?

The texts are imaginative, informative and/or persuasive in purpose, reflecting the broad categories identified in the Australian Curriculum: English. Ten different text types are represented at each level in the WordFlyers website, to different degrees that reflect changing curriculum priorities and learner interests across Years 7–10. The ten text types are Narratives, Poetry, Descriptions, Recounts, Procedures, Reports, Explanations, Discussions, Expositions and Text Responses.

How is the website content organised?

There are 128 units of work organised over 16 levels. There are 4 levels of difficulty in each of the Years 7, 8, 9 and 10. These are called, for example, Review 7, 7.1, 7.2 and 7.3.

The units have been planned and organised this way so that students can work at a lesson level suitable for their literacy needs and are provided with opportunities to revise essential literacy skills. The Review levels for years 7, 8, 9 and 10 include content from previous year levels. For example, Review 7 includes content from years 2 ̶ 7 of the Australian Curriculum: English.

How will I know that my students are making progress?

Monitor student progress in the Reports section of the Teacher Dashboard. You can see class or individual student’s progress in each content area and lesson.

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