3P Learning Technical Support

Need some technical support for Reading Eggs?

We’re here for you. Reading Eggs (including Reading Eggspress) can be accessed by PC/Mac, iOS and Android devices as well as Windows tablets & Chromebooks. Below is a list of technical requirements to access the Reading Eggs suite.

Minimum requirements – PC & Mac

  • Windows 7 (or higher)*, Mac OS X 10.6 (or higher)

  • 1GB of RAM minimum (for best experience we recommend 2GB+ of RAM)

  • Minimum usable screen resolution of 1152 x 864 or higher

  • The following file extensions should be allowed in the group policy – .mp3, .mp4, .jpg .png .swf .js

  • Maximum object size in proxy or firewall to be at least 10MB

*Note: Support for Windows XP has been discontinued by Microsoft. We recommend that all users of XP upgrade their operating system as a matter of urgency..

Supported browsers

  • Internet Explorer 11 or higher

  • Mozilla Firefox 12 or higher

  • Safari 5 or higher

  • Chrome 50 or higher

iOS users
Android users
Windows Tablets

Whitelisting IP Ranges & Domains

In order to provide the best experience to the millions of users around the world, 3P Learning programs use a variety of IP ranges and domains. If you are accessing via a network, or school-based system, you may need to update your school’s proxy/content filtering systems to allow access to Reading Eggs.

View a full list of domains and IP addresses

Looking for a little extra help?

No problem, we’re here for you. Our dedicated technical support team can be easily contacted by email. In addition, our global network of customer and school support teams are based around the world. Your local team is ready to help!

Contact your local 3P Learning team